Update on Capium

​Capium Bookkeeping
 
As I promised when we first tried Capium here is my update to how we have found it.
Firstly support, they have a lot of good How To guides that you can easily access and if you still can’t work out how to complete your task you can raise a ticket with support. A ticket is often answered the same day or the next.  A lot of initial answers point you to the correct guide, which I have generally found does sort the problem out. If not, you can respond to the ticket and further assistance can be gained. This does however mean that occasionally it can take a couple of days to sort it out. BUT I have found the help they offer usually has it all sorted the same or next day.
Bank feeds can be set up at a cost of £1.50 +VAT a month. However, check your bank is supported, not all are and in particular Co-op Bank isn’t which I know quite a few CICs use their Social Enterprise Accounts.  See the below link for supporting banks.
https://truelayer.zendesk.com/hc/en-us/articles/360025108713-Endpoints-and-features-supported-by-each-bank-in-the-UK
If bank feeds aren’t used, uploading bank statements is relatively easy if your format is correct. A template is easily downloaded from Capium. The file must be saved as a CSV file and one quirk of Capium is that there can’t be any £ signs. Money coming in and money going out must be in separate columns with no – signs. Depending on how your downloaded statement is formatted this can mean a little bit of work removing £ signs and separating income and outgoings before uploading. Once the format is correct uploading is very simple.
The below link will give a good overview of how to use the bank dashboard.
https://support.capium.com/support/solutions/articles/9000165227-bank-dashboard
It is worth familiarising yourself with the chart of accounts before going through the uploaded statement to reconcile so you know what choices you have to post the transaction to. If you have a specific account or category you want to use new accounts are easily added.
If your accountant uses Capium they can assign one user per company for free so you can use it to do your bookkeeping. (The accountant has to buy the bank feed if you want to use it then assign it to your company)
I have found the process fairly similar to others at times it wasn’t always intuitive but with the support available I generally overcome problems quickly.
Please contact us on liz@socialenterpriseaccountscic.co.uk if you wish to try Capium. I would recommend it as a cheaper alternative to various other accounting software. (Its normally free to use if you are a client of ours, don’t need bank feeds and only need one person to use it.)